Privacy Policy
How we collect, use, and protect your personal information.
Last updated: October 2026
Introduction
Oak-grouse is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect information when you interact with our website and services.
Information We Collect
We may collect and process the following types of information:
- Contact information you provide when submitting enquiry forms, including your name, email address, organisation name, and message content
- Technical data including your IP address, browser type, operating system, and pages visited on our website
- Usage data about how you interact with our website, including time spent on pages and navigation patterns
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide information about our services
- Deliver consulting services you have requested
- Improve our website and user experience
- Comply with legal obligations
- Communicate updates about our services that may be relevant to you
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, which you can withdraw at any time
- The performance of a contract with you or to take steps at your request before entering a contract
- Compliance with legal obligations
- Our legitimate business interests, balanced against your rights and freedoms
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services, under strict confidentiality agreements
- Professional advisers including lawyers and accountants when necessary
- Regulatory bodies or law enforcement when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions are typically retained for two years unless an ongoing business relationship exists.
Your Rights
Under data protection law, you have rights including:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data in certain circumstances
- The right to object to processing based on legitimate interests
- The right to data portability
- The right to withdraw consent where processing is based on consent
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:
Oak-grouse
47 Colmore Row
Birmingham
B3 2AA
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.